Skip to main content
  • Sign in

Agent optimism prevails for the year ahead as Zoopla unveils its annual State of the Property Nation survey

20th January 2020


  •       Market sentiment improves for first time since 2016, with 55% of agents optimistic for 2020
  •       52% of agents expect stock supplies to start meeting buyer and renter demand
  •       Over 40% of agents are diversifying services to bolster revenues for the year ahead


Zoopla, the UK’s most comprehensive property destination, reveals that agent confidence in the market has reached a three-year high, as it launches the first in a series of reports from its annual State of the Property Nation survey. The annual analysis of the property market, commissioned independently by Zoopla, surveys a nationally representative consumer sample of 6,000 people, and over 650 agents from the sales and lettings landscape across the UK, in a nationally representative study. 

An upswing in market sentiment

Agent confidence levels are up, with 55% of those surveyed reporting that they feel either ‘very confident’ or ‘somewhat confident’ in the strength of the market during the next year. This follows a three-year consecutive decline in agent confidence, down from 79% in 2016 to 51% in 2018 – from the last market peak to the tangible slowdown that has characterised the market in recent years against a backdrop of protracted political uncertainty.

From a regional perspective, agents in the north are registering the highest levels of confidence in market performance for 2020 at 57%; meanwhile, agents in the south come in at 53% and demonstrate the highest turnaround in sentiment, up from 46% recorded 12 months prior.

Restoration of supply

Over half of agents (52%) expect to see an increase in the supply of stock coming onto the market over the next 12-18 months. This is a net increase of 20% since 2017, when less than a third of agents forecast a tangible uptick in the supply of homes being launched to market. Additionally, 45% of agents believe that there will be an increase in the number of property transactions that take place across the year ahead, in a further sign of renewed market health. 

Diversification of revenue

As a continuation of improved confidence in market performance in 2020, traditional agency offerings are expected to deliver an uplift in revenues for the year ahead. 54% of agents expect to derive increased income from property management fees, 50% from property sales and 45% from lettings fees in 2020.

The report also signals that agents will continue to benefit from diversifying their revenue streams and that securing relationships with third party suppliers bolsters the core business proposition. 43% of agents believe that there is scope to increase earnings by recommending mortgage lenders or brokers, and 42% by recommending legal services.

Greatest market challenges

The economic and political landscape, as well as current stock levels, were cited as immediate market challenges; however, the subsequent election outcome and purported ‘Boris Bounce’ have already begun to reshape market dynamics.

Instead, there remains a tangible nervousness around prospective legislative changes for the year ahead, with 47% of agents unclear on the realities of the new government’s housing policy.

Meanwhile, the pressure to lower fees and discord around Stamp Duty penalties are affecting business performance for just over a third of agents (39% and 37% respectively) – the latter likely to be the subject of much discussion in the lead up to the Budget on 11th March.

Keeping up with technology and an expertise in digital marketing is posing a challenge to a quarter of agents, as the industry evolves and consumers demand new services and methods of interaction. With 2020 expected to mark a new ‘techade’ of innovation for the industry, much attention has been directed towards what’s next and how it can best serve and enhance the traditional estate agent offering.

‘Green shoots’

“The annual State of the Property Nation findings always make for a compelling insight into all facets of the market,” explains Andy Marshall, Chief Commercial Officer at Zoopla. “In the first of our series of takeaways, the study provides a barometer of agent mindset, and our findings show, on the whole, that agent confidence in the market is on the up for 2020.

“It comes as little surprise that the so-called ‘Boris Bounce’ has already started to reshape the market in the immediate term – particularly amidst reports of improving consumer confidence following the decisive election outcome.

“Without doubt, appetite to buy and sell property has been pent up since the aftermath of the Brexit vote in 2016, and it would now appear that we have the green shoots of a new cycle in the market. While we don’t expect runaway prices – indeed we have forecast a modest 3% growth for 2020 - we are definitely heading in the right direction and agents are rightly benefitting from what we hope will become a new dawn.

“It goes without saying that we harbour much responsibility for the shape of the market for the year ahead, and we’re doubling down on all efforts to ensure that Zoopla continues to deliver outstanding levels of valuation leads and leads per listing for agents during the next 12 months.”

Founded in 2007, Zoopla is a successful property marketplace offering services to renters, buyers, sellers and landlords. Its website attracts 58 million visits a month and 1.4 million unique users a month. 

The company returned to private ownership in July 2018 after a purchase by a group led by global private equity firm Silver Lake. Since the purchase a new leadership team has been implementing a focused strategy investing substantially in talent, technology, marketing and sales to help Zoopla enhance the service it offers consumers and to meet its ambitious growth plans.

- Ends -

For further information, please contact PR Team on [email protected] or +44 (0)20 3873 8770.

State of the Property Nation is an annual survey commissioned independently by Zoopla, in partnership with MonkeySeed – the market research experts. 6,000 nationally representative consumers, aged 18 and over, who either own a property, rent the property they live in, or who are active in the market were interviewed as part of the survey. In addition, 675 UK-based sales and lettings agents were interviewed, gauging attitudes towards and sentiment in the current estate agency landscape and expectations for the 12 to 18 months ahead. The questions solicited both quantitative and qualitative responses, and was designed to identify patterns and trends.

About Zoopla

Hello. We're Zoopla. A property website and app.

We know you're not just looking for a place to live. You're looking for a home.

Yeah, we've got over a million properties for you to browse.

Tools that let you filter them in all kinds of clever ways.

And reliable house price estimates, so you can be sure you aren't paying over the odds.

But we know you're looking for more than that.

Because that first flat won't just be a 'great investment opportunity'.

It'll be the feeling of starting out on your own.

That extra bedroom won't just mean another £20K on the re-sale price, it'll mean having your sister over to stay.

And that bungalow won't just be a way to release some equity, it will be a chance to spend more time with the grandkids.

We know that searching for a home is about more than just checking its price, location and features (important as all those things are).

What really matters is how it makes you feel.

We know what a home is really worth.

So let us help you find yours.

Zoopla is part of Zoopla Limited which was founded in 2007.

Zoopla Limited, The Cooperage, 5 Copper Row, London, SE1 2LH
Registered in England and Wales with Company No. 06074771
VAT Registration number: 191 2231 33
Data Protection number: Z9972266

Back to Press releases